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Responsible Gaming

Exclusion from Gaming

Dial Invest International's procedures ensure fulfilling requests of our customer's who wish to temporarily suspend or permanently close their player accounts at any time. Please contact our customer support (help-desk) for posting such a request. In order to respect your request and to ensure responsible gaming we will not allow you to revoce your request during the exclusion period. Dial Invest International will also undertake reasonable efforts to prevent you from opening a new user account.

Self-Help Advice

We offer advice below to keep your playing habits in touch:

  • Gambling is for entertainment and not for making money. Most of the offered games have a so called "house-edge" which ensures that statistically seen we, as a game provider, can offer games in a manner which will not ruin our enterprise and which will not endanger the player payouts.
  • Avoid chasing losses. Everyone has a losing session (losing streak) once in a while. Do not move to a higher stakes table in hope of recouping money you lost at a lower stakes game. Keep in mind, that losing money is part of gambling.
  • Keep track of the time and amount of money you spend gambling.
  • Set a limit and do not play with money you cannot afford to lose. If you are risking your rent, car payment, tuition money, etc. - you must walk away.
  • Do not play when you’re tired, angry, depressed, drunk or otherwise not in a good shape. Successful playing requires discipline, concentration and endurance. If your mind is not fully with the game play, you should not play for real money.
  • Ensure that you acquire a solid knowledge about the games you are playing. Most losses are caused by a lack of understanding the game rules and playing strategies. Skilled players can reduce losses to an amount which comes close to the casino's house edge, what should be tolerable in exchange of the provided entertainment.

Also ask yourself the following questions:

  • Did you ever lose time from work or education due to gambling?
  • Has gambling ever made your personal life unhappy?
  • Did gambling affect your reputation?
  • Have you ever felt remorse after gambling?
  • Did you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?
  • Did gambling cause a decrease in your ambition or efficiency?
  • After losing did you feel you must return as soon as possible and win back your losses?
  • After a win did you have a strong urge to return and win more?
  • Did you often gamble until your last money was gone?
  • Did you ever borrow to finance your gambling?
  • Have you ever sold anything to finance gambling?
  • Were you reluctant to use "gambling money" for normal expenditures?
  • Did gambling make you careless of the welfare of yourself or your family?
  • Did you ever gamble longer than you had planned?
  • Have you ever gambled to escape worry or trouble?
  • Have you ever committed or considered committing, an illegal act to finance gambling?
  • Did gambling cause you to have difficulty in sleeping?
  • Do arguments, disappointments or frustrations create within you an urge to gamble?
  • Did you ever have an urge to celebrate any good fortune by a few hours of gambling?
  • Have you ever considered self-destruction or suicide as a result of your gambling?

Most compulsive gamblers will answer "yes" to a certain number of the questions above. If you think gambling is becoming a problem for you, we encourage you to seek professional advice and help through the following links:

If you need more information sources please contact us at any time. Our staff is trained to detect if you are a compulsive or problem gambler. We will support you in every way to ensure that your game play continues to be fun and is not causing significant problems for you and your social environment.

Underage Gambling and Age Verification

Dial Invest International does not allow anybody under the age of 18 to play on our sites. In order to prevent underage play, we require every new customer to agree to our Terms & Conditions and to confirm that s/he is of legal age to play online in their local jurisdiction. We are following the "know-your-customer" rules and require therefore all customers to provide their personal details during registration. We also pursue all reasonable measures to verify this information.

Furthermore, Dial Invest International seeks to ensure that its advertising, sponsorship and promotional activity is not directed towards minors.

Here are some easy steps to help you prevent minors from logging on and gambling without your knowledge:

  • Block gaming sites from under 18 year old persons by using child protection software in your computer environment.
  • Do not leave children unattended when you are using our gaming software.
  • Do not make your payment card or bank account details accessible to minors.
  • Do not leave the "Save Password" option enabled on the gaming software login screen.
  • When you access the gaming sites from someone else’s computer (e.g. a friend or family member’s), or log on from a remote location (a wireless café, airport, hotel, or other public places), please be mindful of any minors who may be near you while you play.
  • Create separate profiles for your children on computers, so that when they log-in they cannot access your information and games.

If you got aware of any minors registered with us, please contact us immediately with the relevant details, including the player's username on our sites. We will fully investigate any matters reported to us, and, if necessary, terminate the player’s account to prevent any further game play.

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